The [AI Search Analytics Dashboard](https://docs.servicenow.com/bundle/tokyo-platform-administration/page/use/dashboards/application-content-packs/ai-search-analytics-dashboard-v2.html), a dashboar...

Genius Results are a great way to direct users to _do_ something. The full description of Genius Results and the configuration options available can be found here. But, if you're in a hurry and w...

[AI Search’s Synonym](https://docs.servicenow.com/csh?version=latest&topicname=synonyms-ais) feature is extremely powerful but requires a careful eye and an awareness of the content before configur...