Dilip, with over 15 years in the tech industry, has specialized in the Now platform over the past 7 years, across various domains such as ITOM, CMDB, ITSM, ITAM, and DevOps. Known for his leadership in both development and operations teams, he drives automation and self-service in operations, while also guiding development teams to enhance productivity and user experience. In his current product management role, Dilip ensures seamless implementation of ITOM and CMDB solutions, delivering top-tier technical solutions for enhanced productivity.