Brian Lomeli is the Senior Vice President of ServiceNow’s Customer Service and Support (CSS) organization. Brian leads a global team of 1700+ to provide world class customer service to users of the Now platform and products. Since taking on the lead of CSS in 2022, he has accelerated the team’s growth while improving productivity and customer satisfaction. In his 30-year career in the industry, spanning companies such as IBM, Intuit, and Visa, Brian drives success by investing in people, leveraging technology to gain efficiencies, and building a culture of accountability and trust.