Amy Yankovich leads the digital strategy for caregiver engagement and enterprise service management (ESM) at Intermountain Health. Amy successfully led the ESM strategy at SCL Health, bringing shared services together on ServiceNow, with employee service center, virtual agent, and more in 2 years. Merging with Intermountain Health, they consolidated to a greenfield environment last year, bringing both legacy organizations to a higher level of value. Amy thrives on engaging teams to challenge the norm, embrace design thinking, and keep caregiver experience at the center of our work.