Vinay Mohan is a product manager responsible for Sidebar, a tool that allows agents to collaborate with other agents and SMEs in order to resolve tickets faster. Before owning Sidebar, Vinay worked on Agent Chat and analytics related to the agent experience. Prior to joining ServiceNow, Vinay has worked extensively on products in the enterprise, payments and eCommerce domains. Vinay is passionate about delivering meaningful products with intuitive user experiences that fulfill complex customer needs.