Simon Grice is a Sr Director in the Chief Innovation Office at ServiceNow. In his role, Simon communicates the vision and mission of the innovation office at ServiceNow and provides executive level advisory services to extend the value of service management across the enterprise to clients. Simon supports organizations in their efforts to transform, modernize and create a better experience for customers and employees. He is a hands-on practitioner who is passionate about making the world of work, work better for people.