Rozmin Parpia is Product Manager - Process Mining at ServiceNow managing outbound product and client relations for EMEA / APAC regions. She has been a ServiceNow implementer for 10+ years globally across the modules of ITSM, CSM, HR & more. She has 18+ years of IT consulting experience in digital transformation from old legacy systems to synergised consolidated platforms improving processes and tools using lean/six sigma approaches cross-industry. Aside from bagging Six Sigma green belt, ITIL v4 and Scrum Master she is also a certified implementation specialist in most ServiceNow products.