With 16 years of experience, Ashok serves as the Technical Product Manager at Servicenow, specializing in the Now Platform for a decade. His track record includes working closely with multiple clients on Servicenow Implementations, upgrades, and enhancements, demonstrating his exceptional ability to oversee seamless ITx processes and product implementations. Over the past three years at Servicenow, he has taken the lead on ITSM/self-service initiatives powered by Gen AI, driving positive outcomes through the adoption of our products within the customer zero team.