Ash Usman is a distinguished professional with an impressive track record across two decades of experience in the Information Technology landscape. He is a ServiceNow veteran and has been with the company for 12 years where he’s performed numerous roles including in Customer Support, Professional Services, and now Account Escalations. In his current capacity, Ash leads the Account Escalation Engineering team - a highly technical group of ServiceNow ninjas who tackle the most arduous and complex performance and scalability challenges faced by ServiceNow's customers.