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Most organisations invest in AI technology before they invest in the journey. That is where transformation stalls. Sumeet Mathur, SVP and MD, India Business Technology Centre at ServiceNow, and Adi...
Video
Customer churn rarely happens all at once. It happens quietly, at every broken touchpoint along the journey, long before any survey is sent. Sumeet Mathur, SVP and MD, India Business Technology Cen...
Video
How to predict customer churn before it happens | ServiceNow The CX Shift India
ServiceNow
·
3 months
Most organisations have seen it: an AI demo that impresses in the boardroom but never makes it into production. The gap between proof of concept and real-world scale is where AI investments stall. ...
Video
Why AI pilots fail to reach production and how to fix it | ServiceNow The CX Shift India
ServiceNow
·
3 months
AI pilots are everywhere in India. Production deployments are not. In this conversation from The CX Shift India 2026, Aditya Sudhindranath, Chief Strategy Officer at Deloitte India, and Sumeet Math...
Video
How to Move AI From Pilot to Production | ServiceNow The CX Shift India
ServiceNow
·
3 months
AI in customer service is changing fast, but most organisations are still asking the wrong question. Can a bot replace my agents? Sumeet Mathur, SVP and MD, India Business Technology Centre at Serv...
Video
Using AI to make customer service reps better | ServiceNow The CX Shift India 2026
ServiceNow
·
3 months