Sessions
4863 sessions, 88 canceled
Roadmap: Build better automations with AI, Workflow Data Fabric and App Engine
Organizations need unified, real-time access to their enterprise data to power AI-driven workflows and stay competitive. Join this session to learn how ServiceNow can evolve your data foundation, enable smarter automations, and fortify your AI agent strategy. See our new Workflow Data Fabric, App Engine and Agentic AI features in action including enhancements in ServiceNow Studio, Process Mining, API Integration and Management with Boomi, Conversational Spokes, and Raytion Connectors. Get a preview of what’s to come with Zero Copy Connectors to Snowflake and Databricks.
BT achieves 35% self-healing for 2 major BUs with zero operations initiative
BT's digital transformation aimed for Zero-Touch Operations and self-healing systems using automated closed-loop remediation within ServiceNow. InMorphis's automation framework, combined with predictive intelligence, identified 84+ high-impact automation use cases, reducing manual incident resolution and improving customer experience. Integration with Dynatrace enabled AIOps for autonomous cloud operations. Outcomes: 60% Faster Automation Rollout 35% Self-Healing (4,000 fewer complaints/month) 50% Faster Incident Resolution
How Accenture drives IT efficiency with Service Operations Workspace and AI
Addressing IT service management challenges, such as long resolution times and communication gaps, the implementation of Service Operations Workspace (SOW) and AI-driven functionalities has transformed IT support. By enabling 10K users and introducing tools like Agent Assist, auto-summarization, playbooks, and knowledge base generation, teams have reduced resolution times, improved collaboration, and enhanced user experiences. Key outcomes include 600+ minutes saved monthly per request type and streamlined workflows, driving greater efficiency and satisfaction.
From Tickets to Triumph: ServiceNow + 1E + TeamViewer for Instant Resolution
Discover how ServiceNow, 1E, and TeamViewer eliminate IT friction and drive real-time resolution. See how ServiceNow’s Virtual Agent integrates with 1E’s real-time automation and TeamViewer’s secure remote access to resolve issues before they escalate. Whether it’s automated script execution, self-healing workflows, or remote take-over for complex cases, this trio transforms ITSM from reactive to proactive. Join us to explore how intelligent automation and seamless remote support can slash resolution times, improve employee experience, and free IT teams to focus on strategic initiatives.
Governance-driven deployments: Ensuring compliance & efficiency in ServiceNow
Scaling ServiceNow without guaranteed governance leads to inconsistency, compliance risks, and failed deployments—all of which contribute to growing backlogs that delay ROI. In this session, we will explore how multi-instance management transforms ServiceNow releases into streamlined, audit-ready, and fully compliant processes. Learn how enterprises enforce policy-based deployments, reduce risk, and maintain live visibility across all instances—while eliminating backlog and paving the way for true business transformation. Achieve speed with safety and unlock the full potential of ServiceNow.
Measuring what matters: Why IT needs to track mean time-to-productivity
This session will explore the DEX-powered digital adoption strategies that look beyond break/fix and focus on how to continuously improve enterprise digital productivity by enhancing traditional digital adoption solutions with AI, automation, and digital employee experience (DEX).
Unlocking Business Value with Source to Pay (S2P) Operations
The opportunity in source to pay was clear: multiple disconnected systems had led to process gaps and inefficiencies, long response times, and a poor user experience overall. Learn how we secured support for implementation, demonstrated benefits to gain business buy-in for our continued evolution, and how we took a phased approach that delivered measurable improvements in efficiency and compliance, showcasing early wins to justify further investment and scale adoption across the enterprise. This session will equip you with a roadmap to drive procurement excellence and business value.
Designing the right experience: accelerate digital transformation w/ IBM Garage
Unlock the power of IBM Garage and Now Create to accelerate digital transformation with user experience and value outcomes at the core. Learn how a structured, proven process aligns technical and design requirements, and ties everything to value realization. Discover the “Golden Thread", mapping how technical and business capabilities shape future experiences. Explore human-centered design, business value mapping and value orchestration, to drive measurable outcomes. Don’t miss this session on elevating your technical transformation to deliver powerful user and business outcomes!
Optimize Budgets with Proven Optics: Reduce Costs Without Disrupting Operations
With IT budgets facing increasing pressure to reduce costs while still delivering results, organizations need smarter strategies for managing expenses. In this session, we’ll demonstrate how the Proven Optics applications, built on the ServiceNow platform, can help organizations identify areas to reduce technology expenditures without affecting core operations. Learn how these tools provide actionable insights to optimize spending, enhance financial efficiency, and ensure that critical functions remain unaffected.
The Sit down with ServiceNow MVPs
With all things happening in the ServiceNow ecosystem, it can be easy to miss what's most important. Let our MVPs inform you! Meet a few of our ServiceNow Most Valued Professionals, learn what’s real with AI and how to silence the noise. Plus tips for getting more involved with Community.
Unlock ERP Potential with ServiceNow App Engine and Rimini Street’s Expertise
Rimini Consult empowers enterprises to mine, score, and convert SAP ERP tasks and customizations into intelligent workflows ServiceNow App Engine for ERP. Apsen Pharmaceutical leveraged this approach to modernize SAP ECC without costly migrations, optimizing costs, boosting automation and avoiding a costly move to SAP RISE. The result? Faster logistics, streamlined compliance, and automated financial processes. With Rimini Consult guiding design and deployment, businesses can enhance agility, efficiency, and scalability—driving transformation without disruption.
Unlocking Mobile adoption: The secrets to seamless Mobile Publishing
Drive mobile adoption with a frictionless publishing experience! Learn how to streamline custom app deployment and leverage the latest features, including branded apps with Skip Instance and unauthenticated content for wider access. Discover best practices to optimize publishing workflows, reduce maintenance, and enhance discoverability. Avoid common pitfalls and maximize engagement with expert insights.
You want me to stream how many events? Apache Kafka for the ServiceNow developer
This session introduces ServiceNow developers to Apache Kafka. Learn to set up a local Kafka environment, connect to the ServiceNow Hermes Kafka environment, and manage their first Kafka topic. By the end of the session, developers will understand Kafka’s architecture and its integration with ServiceNow for real-time data streaming.
Discover Finance Operations
Gain exclusive insights into the roadmap for Finance Operations, ServiceNow ‘s new product for finance transformation. Learn from the leaders in product management and product marketing about our vision for finance on the ServiceNow AI platform for business transformation, including what to expect over the next releases.
Transforming business growth through RiseUp with ServiceNow & Tuatara Consulting
Join us for a session on Tuatara Consulting's RiseUp with ServiceNow Skillbridge program, showcasing how 15 veteran hires have driven growth in 2024 with industry leaders like Black & Veatch. Learn how digital pods integrate RiseUp fellows, contributing to Tuatara’s ServiceNow Digital Factory. Explore how this initiative creates upskilling opportunities for veterans, supports job creation, and accelerates growth for diverse ServiceNow partners. Discover the measurable business impact, including ROI and enhanced customer value. Don't miss these inspiring success stories!
EY and ServiceNow Impact Hive: AI x Environment
Impact Hives are targeted innovation events that harness the power of the collective to help an impact enterprise unlock breakthrough ideas for achieving scale. Join this Impact Hive, led by EY and ServiceNow, along with an innovative entrepreneur, courtesy of Acumen, to learn how they are using AI to drive sustainable business. This entrepreneur will bring a challenge their startup is facing as they look to scale and grow and as a part of a fireside chat between the entrepreneur and a leader from both EY and ServiceNow, will dive into their business model and the challenge they are facing. The audience will then submit solutions to the challenge statement posed by the entrepreneur, at which point a voting and discussion on the top ideas will be facilitated by the EY and ServiceNow leader(s).
SAP's A(Gentic)I Journey - generating efficiency gains for Customer Support
Join us to learn how SAP is revolutionizing its customer support operations by integrating generative AI and Agentic AI into the daily workflows of its engineers. Over the past two years, SAP has embarked on its generative AI journey, developing a scalable factory approach that extends across the platform and supports the expansion of Agentic agents. This session will delve into SAP's journey, highlighting key lessons learned and sharing best practices.
ServiceNow University genius lounge
Need help navigating the platform? Have questions or want to refine your skills? Stop by the **Genius Lounge**, an open, drop-in session where you can get hands-on experience and expert guidance—no appointment needed! Whether you're just getting started or looking to dive deeper, our knowledgeable experts are here to answer your questions, offer insights, and help you make the most of the platform. This is a great chance to explore new features, chat face-to-face with instructors, and learn best practices in a relaxed, collaborative environment. Drop in anytime during the session, bring your curiosity, and let’s innovate together!
Hack4Good - Use your ServiceNow skills to make a positive impact!
Join us at this year’s Hack4Good event on the CreatorCon show floor, where you’ll work with a team to build an innovative solution for a nonprofit organization in need. Whether you’re a seasoned developer or just getting started, there’s a place for you! We’ll match you with a backlog story that aligns with your skills, and you’ll have the chance to collaborate with other like-minded individuals to create a real-world solution. Get ready to build, innovate, and contribute to something truly meaningful. Sign up now and let’s get started!
Knowledge welcome reception
Let's get the party started and join us for happy hour! Network with your peers, industry professionals, ServiceNow experts, and partners while experiencing our demos and enjoying a drink at the Knowledge welcome reception. Thank you to our Platinum sponsors.
ServiceNow University Attendee Lunch
Lunch
ServiceNow University breakfast
Breakfast
Driving fit for growth standard Chartered's journey to tech simplification
Learn how Standard Chartered Bank is achieving its Fit for Growth objectives through technology simplification with ServiceNow’s unified service delivery platform. This session explores how the bank is reducing complexity, driving operational excellence, and enhancing productivity to support scalable growth. Gain actionable insights into leveraging a unified platform to optimize IT systems and deliver impactful business outcomes.
HR Service Delivery roadmap: Supercharge the future with new AI Agents, HR, and talent innovations
Ready to transform every stage of the employee journey—from hiring to the alumni experience? Join the ServiceNow product team, as they unveil their cutting-edge roadmap for revolutionizing the employee experience. Explore groundbreaking AI, HR, and talent innovations designed to supercharge productivity, streamline processes, and transform employee experiences across the enterprise. Discover how AI agents, will help your people work smarter, faster, and more efficiently. Don’t miss this opportunity to get a first look at how AI is transforming the future of work.
Guiding the digital workplace: How ServiceNow DEX illuminates the path forward
Lighthouses have long symbolized guidance and safety, illuminating the course through uncertainty. In the same way, ServiceNow's DEX is revolutionizing the modern workplace by acting as a beacon for organizations navigating the complexities of digital transformation. We’ll shed light on how DEX integrates with the broader platform, enhancing ITSM and employee workflows to create a unified ecosystem.
Beyond chatbots: How Zoom is revolutionizing customer support by embracing AI
Ever wonder how tech giants like Zoom stay ahead? They're embracing AI, and the results are impressive. Zoom's journey with Now Assist has had its challenges, from data setup to skill customization, but they're tackling each hurdle head-on. The outcome? AI that summarizes cases, generates resolution notes, and builds knowledge bases. But Zoom's not stopping there. They're co-innovating with ServiceNow, creating AI that completes tasks after meetings. Next up? Using AI insights to enhance their product. It's a bold vision of customer support that's smarter, faster, and more responsive.
Video Snippet TEST SESSION
Video Snippet TEST SESSION
Transforming customer experience: Verizon’s SPM journey to agility & innovation
Join this session to learn how Verizon’s Customer Experience Organization transformed how they plan and manage work across teams, with the help of Deloitte. You’ll discover how ServiceNow SPM was implemented to support their CXOs’ vision for enhanced agility, responsiveness, strategic alignment, resource optimization, and data-driven decision making. Hear directly from Verizon leaders as they share how the ServiceNow SPM platform drives innovation and delivers an exceptional customer experience by acting as a centralized solution for planning, executing, and validating customer outcomes.
Enabling real-time intelligence and operational efficiency using Stream Connect
Join us to learn how our organization leverages Stream Connect to build a highly resilient, fully managed data streaming solution. Stream Connect facilitates near real time and real-time data access, analytics, rapid decision making and improved observability. All while reducing operational load on our ServiceNow Platform. This session will cover why we leveraged Stream Connect to deliver real-time updates to our Snowflake data lake, benefits received, and lessons learned.
CRM roadmap: Revolutionize customer experiences and grow agent productivity
Join this session to learn about what’s new in ServiceNow's CRM roadmap. You’ll hear from product leaders from Customer Service Management (CSM), Field Service Management (FSM) and Sales & Order Management (SOM) as they show how the latest innovations including AI Agents can help your organization deliver great customer experiences, grow revenue, and reduce costs.
Put AI to work for payments with ServiceNow, Visa, and Nvidia
Managing card disputes is often complicated, time-consuming, and costly. Join this session to discover how the AI platform for business transformation, the world leader in digital payments, and the visionary of AI computing are working towards fast-tracking dispute resolution and swiftly responding to consumer trends with AI and automation. AI Agents plus data and workflows deliver frictionless service, reduced contact center volumes, and seamless compliance, all while reducing costs.
Digital transformation in action: Redefining the employee experience
Join us on a journey through our company's digital transformation in the industrial sector. Discover how we are redefining internal processes and enhancing user experience by building Digital Me—a unified, global platform powered by ServiceNow. From tackling industry-specific challenges to delivering a simplified, user-centric portal, we’ll showcase how Digital Me is becoming the backbone of our digital operations, empowering employees and driving innovation.
Now on Now: Get started with Workflow Data Fabric and Raptor DB #2
Unlock value with Workflow Data Fabric, powered by the Now Platform and the high-performance RaptorDB Pro for ultra‑speed and scalability. Join us for this demo dession and explore the possibilities.
Now on Now: How we are responsibly using AI products across the enterprise
We don’t just build AI solutions; we use them to solve real problems inside our own enterprise. In this demo, we’ll share how we’re using Now Assist Guardian, our internal AI moderation service, and other tools, to ensure our generative and agentic AI experiences are safe, responsible, and enterprise ready.
Now on Now: Revolutionizing procurement through intelligent intake #2
Break free from procurement bottlenecks with our game-changing work intake and case management platform. Learn how centralizing your procurement team and creating a single point of entry for all requests will dramatically reduce PR-to-PO cycle times and costs. See firsthand how seamless contract tool integration eliminates redundant tasks and empowers procurement professionals. Our solution delivers the efficiency, transparency, and control needed to transform procurement from a business bottleneck to a strategic advantage while improving supplier relationships.
Now on Now: How to get started with AI Agents
At ServiceNow® we’re building AI Agents to help our users get work done faster than ever using Now Assist Skills. In this demo theater, we’ll show you how you can get started with AI Agents and give your users the same revolutionary productivity gains we’re seeing each day.
Now on Now: Get stated with AI agents in HR
AI agents are revolutionizing HR at ServiceNow - accelerating employee request resolution for HR agents, reducing manual effort for HR business partners, and driving content management to ensure accurate up-to-date and easily accessible HR resources to drive self-service. Join to learn how our approach has applied AI agents to cater to different HR personas, delivering operational efficiencies so our HR teams can focus on strategic initiatives.
Marquee Club - Breakfast 7:45 AM - 9:45 AM (Club Hours: 7:30 AM - 5:00 PM)
Join us in the Marquee Club for breakfast and a casual Now on Now "Espresso Exchange" 7:45 AM - 9:45 AM. By invitation only for Marquee customers, the club is open all day to relax, network & recharge with elevated dining. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Breakfast 7:45 AM - 9:45 AM (Club Hours: 7:30 AM - 3:00 PM)
Join us in the Marquee Club for breakfast and a casual Global Advisory Council "Espresso Exchange" 7:45 AM - 9:45 AM. By invitation only for Marquee customers, the club is open all day to relax, network & recharge with elevated dining. Marquee Club hours: 7:30 AM - 3:00 PM.
Marquee Club - Lunch 11:45 AM - 1:45 PM (Club Hours: 7:30 AM - 5:00 PM)
Join us in the Marquee Club for lunch from 11:45 AM - 1:45 PM.
Marquee Club - Lunch 11:45 AM - 1:45 PM (Club Hours: 7:30 AM - 5:00 PM)
Join us in the Marquee Club for lunch from 11:45 AM - 1:45 PM. By invitation only for Marquee customers, the club is open all day to relax, network & recharge with elevated dining. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Lunch 11:45 AM - 1:45 PM (Club Hours: 7:30 AM - 5:00 PM)
Join us in the Marquee Club for lunch from 11:45 AM - 1:45 PM. By invitation only for Marquee customers, the club is open all day to relax, network & recharge with elevated dining. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Open 1:45 PM - 3:00 PM (Club Hours: 7:30 AM - 3:00 PM)
Join us at the Marquee Club to connect with peers, spark new ideas, and recharge with refreshments. Invitation only to Marquee customers. Marquee Club hours: 7:30 AM - 3:00 PM.
Marquee Club - Open 1:45 PM - 5:00 PM (Club Hours: 7:30 AM - 5:00 PM)
Join us at the Marquee Club to connect with peers, spark new ideas, and recharge with refreshments. Invitation only to Marquee customers. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Open 1:45 PM - 5:00 PM (Club Hours: 7:30 AM - 5:00 PM)
Join us at the Marquee Club to connect with peers, spark new ideas, and recharge with refreshments. Invitation only to Marquee customers. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Open 9:45 AM - 11:45 AM (Club Hours: 7:30 AM - 5:00 PM)
Join us at the Marquee Club to connect with peers, spark new ideas, and recharge with refreshments. Invitation only to Marquee customers. Marquee Club hours: 7:30 AM - 5:00 PM.
Marquee Club - Open 9:45 AM - 11:45 AM (Club Hours: 7:30 AM - 5:00 PM)
Join us at the Marquee Club to connect with peers, spark new ideas, and recharge with refreshments. Invitation only to Marquee customers. Marquee Club hours: 7:30 AM - 5:00 PM.
K25 Canada Reception
K25 Canada Reception
Architecting the future: ServiceNow SAM's role at UPS
Discover the transformative role of ServiceNow SAM at UPS in "Architecting the Future: ServiceNow SAM's Role at UPS," facilitated by Anglepoint. This presentation highlights how SAM optimizes efficiency, reduces costs, and ensures compliance at UPS. Learn about ServiceNow's capabilities and the structured SAM process divided into Crawl, Walk, and Run phases—from establishing a CMDB to employing automation for strategic alignment. Explore how Anglepoint's services enhance UPS's SAM practices, driving significant business value and operational innovations.
Digital Vehicle Transfer transforms user experience in Brazil
The Sao Paulo State Data Processing Company (Prodesp) launched an innovative solution for secure, practical vehicle transfers via mobile phone, completed in minutes, anytime. This digital service streamlines the process, saving R$ 190 million annually for the government and citizens. Users can complete the entire transfer online, without traveling or using physical documents. The project’s success has drawn attention from other states interested in the hyper automation initiative that transforms the citizen experience.
