How often have you wanted to do something like look up a record in a table by sys\_id, look up a user by user\_name, or jump straight to a table in ServiceNow _just_ so you can run a query on it, b...

I've had this question come up over and over again in my career: > How do we populate variables on a catalog item or record producer, from the URL? There are a number of reasons why you might wa...

If you’re an Android user who uses Outlook (and who among us corporate tools is not blighted by that app on a daily basis?) you may have noticed that the Outlook app for Android has recently underg...

Once upon a time, there was a global, instantiatable “GlideFilter” object. It was a little ugly and unintuitive, but it technically worked; usually. Nowadays though, the GlideFilter object is a [sc...

Update Sets are how you track and promote changes to your ServiceNow environment from one instance to another (for example, from Dev to Test, and then from Test to Prod). They’re a great tool for k...

Hello, future ServiceNow developer! - I'm [Tim Woodruff](https://timothywoodruff.com/); founder of [The SN Guys](https://snprotips.com/contact-us). I write most of the articles on this site ([SN Pr...

Everyone, at some point in their career, will wonder: “What sort of salary should I be expecting?” There are a lot of right and wrong answers, and a lot of answers that are in-between. Here are a...

I often get questions that go something like this: > When a user submits a Catalog Item, I need to be able to do some validation that requires client-server communication (either a GlideAjax scri...

Scenario: You need to perform a very heavy scripted database operation in ServiceNow, on a very large number of records. To do this all at once, would: (1) slow down your instance, and (2) take l...

ACLs Vs. Business Rules for security? Short answer: ACLs. Longer answer: ACLs, but also sometimes query business rules; but usually for performance reasons more than security. There _are_ benef...

_After being asked how to remove information from, or delete, a journal entry three times in as many days, I finally decided to get off my butt, and write this tool. Then I realized that it's diffi...

If you typically use a single account for your "admin" duties, as well as for creating and updating tasks, approving changes, and so on, it would be easy to accidentally utilize your "admin overrid...

If your instance has been around for a while, you've probably built up a few tables that are quite extensive. The good news is - there are steps that you can take to both mitigate, and even preempt...

If you're anything like me, you're tired of logging in to instances manually, wondering if you've typed your password wrong or if it's expired or been changes, and having to manage dozens of logins...

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If you're a ServiceNow Express customer, then you probably already know that ServiceNow is forcing everyone on the Express edition of the "Now platform" to upgrade to the Enterprise edition. While ...