🚀 Exciting News! I am thrilled to announce the launch of 8Flow.ai, our self-learning workflow automation engine designed to revolutionize Customer Support! (and other verticals after ;-) While spending the last four years at Servicenow we noticed a few things: Support Tickets are recorded in the Ticketing System (ServiceNow, Zendesk, Salesforce)... BUT they are mostly resolved outside: in other systems Despite huge enterprise budgets and many integration/workflow tools - enterprises have too many disparate systems that are constantly changing and require individual automations and integrations vs a single “solution” Lastly - we are starting with Support Agents because their work is constantly evolving as they need to do more with less and deal with changing customer requirements. So while they resolve different types of tickets they constantly need to run nuanced workflows slightly differently in order to correctly close tickets while a large proportion of the work is still repetitive Therefore Josh Russ, Yev Goldin and I have decided this is a perfect time to solve this problem at scale using the new AI stack that exists! 💰 I'm also proud to share that we have raised $6.6 million in funding led by Caffeinated Capital, with participation from BoxGroup, Liquid 2 Ventures, HNVR & Trilogy Equity Partners as well as angels including Nat Friedman, Mike Scarpelli, Steve Malouf, Dave Schneider, Assaf Resnick, Slavik Markovich, Howie Liu, Leyla Seka, Avanish Sahai and others We also just achieved SOC2 certification, demonstrating our commitment to security and reliability. Thank you Frederic Lardinois for taking the time to learn about us! #8Flow #AI #WorkflowAutomation #CustomerSupport #Innovation #Funding #Zendesk #ServiceNow #Salesforce #servicecloud