This article is the digital forum for the K23 ServiceNow Customer Service Management Implementation pre-conference learning experience.

We are using this article for a few different functions:

1. Introduce yourself and connect with others
2. Ask questions and provide answers
3. Any resources you want to share

Classroom staff will be monitoring this conversation during class May 14-15, 2023 and will answer to the best of their ability. NOTE: This article will not be monitored post-conference, but feel free to continue the conversation.