See how ServiceNow Otto transforms the full ITIL incident lifecycle — from detection to resolution — in one connected workspace. Watch as Otto automatically triages incoming incidents, generates AI-powered summaries, and surfaces smart reply suggestions to speed up response. As the incident moves through the lifecycle, Otto keeps pace: auto-generating resolution notes, recommending next-best actions, and closing the loop without manual busywork at every stage. This end-to-end walkthrough shows how agentic AI cuts down on repetitive tasks, reduces mean time to resolution (MTTR), and frees up IT teams to focus on higher-value work — all within Service Operations Workspace. In this video: Incident intake and AI-driven triage Smart categorization and routing AI-generated summaries and reply suggestions Auto-generated resolution notes Closed-loop resolution, faster and with less manual effort