Welcome to Process Mining in Minutes , a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.

Billing complaints that keep falling back into In Progress aren’t just a service quality problem. Every rework loop adds handle time, inflates cost to serve, and chips away at CSAT.

Process Mining maps how billing complaints actually flow, isolates the rework patterns driving the damage, and surfaces the root causes so you can protect resolution times before they show up in your scores.