With the September 2026 release, the Studio has been completely reimagined with a new build experience and faster path from ideation to deployed agent. The goal: compress time-to-first-agent for both technical and non-technical builders alike.

 

 

New Features

Agent Advisor: Recommended Opportunities Out of the Box

Agent Advisor mines your instance data and surfaces opportunities where an agent can make a measurable difference. Each opportunity shows which records were analyzed, estimated time and cost savings, and the generated steps to resolve the issue. From there, creating an agent can be a single click.

Visual Node Canvas

A new visual canvas displays your entire agentic solution in one place as an interactive node map. From the canvas you can add or remove tools, add or edit agents, and see the full agentic workflow without navigating away. 

Side-by-Side Build and Test

The old experience required you to finish building before you could test. The new experience puts build and test on the same screen. While your agent is being configured, you can open a test conversation panel next to it, run interactions, and iterate immediately. When testing is complete, you deploy from the same screen.

OOTB Extensibility

You can now add or remove agents and tools from OOTB agents to customize their behavior without cloning. This makes it practical to tailor pre-built agents to your specific use cases while staying on the upgrade path.

Modality-Specific Agents

Chat and voice agents are now configured as distinct types from the start, with the appropriate settings and constraints surfaced for each modality. This replaces the previous model where modality differences had to be managed manually.

 

 

What's the Same

The reimagined Studio provides feature parity with the existing experience: Agent configuration, tools, agentic workflow management, and analytics. Note:  Admins are currently not able to delete agentic solutions; this will be addressed in a future patch. Please be mindful when duplicating or creating new agents or agentic workflows.

 

What's Coming Next [Safe Harbor applies]

• Multimodality  — a single agent that handles both chat and voice, eliminating the need to maintain separate configurations
• Conversational build  — describe what you need in natural language and have the Studio build the agent end-to-end
• Auto Eval  — automated evaluation natively within the Studio, removing the need for external eval tooling
• AI Specialist configuration  — the ability to customize tools and prompts within AI Specialists

 

Getting Started

The new AI Agent Studio is generally available to customers with the September release on instances running Zurich Patch 13, Australia Patch 6, Brazil EA1 (Sep-24), and above. You will also need the Otto AI Agents plugin v9.0.8+. 

 

How to return to the legacy AI Agent Studio experience

If you wish to continue using the legacy AI Agent Studio experience, it is accessible via a link at the bottom of the  Settings page. You can then favorite the legacy Studio to return to it later. 

 

• Learn more about the redesigned AI Agent Studio during our _ Brazil Passport  _webinar series (September 15th): Release Preview
• Visit our updated documentation to learn more: AI Agent Studio documentation