Not every process follows a single path, and your playbooks shouldn't have to either. In this Platform Academy session, we'll walk through five patterns for building adaptive playbooks in Workflow Studio: conditional activities, decision branching, variants, and the latest addition, nested playbooks, which let you build a reusable process segment once and embed it across multiple parent playbooks. Using practical Knowledge Management examples, you'll learn when to reach for each pattern and why. Learn more about building Dynamic Playbooks with all examples shown in the webinar by reading this article series on the Community: https://sn.works/CoE/DynamicPlaybooks --- Platform Academy is your gateway to mastering the most critical aspects of the Now Platform. Designed specifically for platform owners, this session delivers expert-led insights into key topics including Upgrades, Platform Security, Mobile Apps, Knowledge Management, Now Assist, and the Next Experience. Whether you're optimizing performance, enhancing user experience, or preparing for what's next, this session equips you with the knowledge and tools to lead with confidence. Don't miss out on this opportunity to connect with ServiceNow experts and get your questions answered! Register for Platform Academy today! https://info.servicenow.com/ServiceNowExchange-Platform.html?cid=losn:youtube About ServiceNow® Exchange: ServiceNow Exchange is your gateway to faster, smarter business outcomes. Connect with peers and industry experts as we simplify complexity through actionable insights, proven shortcuts, and insider tips. Explore curated sessions led by top ServiceNow innovators—designed to give you exclusive knowledge and practical tools to accelerate success and deliver real results. Click here to see the full catalog of ServiceNow Exchange events: https://www.servicenow.com/community/live-on-servicenow/ct-p/live-on-servicenow-events