Welcome to Process Mining in Minutes , a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome and built around how Process Mining actually gets used in the real world.

 Minute 22: Demand Management

Status reports tell you where a demand sits. They can’t tell you how it got there, or why it stalled.

Often the demand isn’t stuck at all. It’s waiting on the tasks underneath it, an assessment or approval left open for weeks. Process Mining exposes where demand loses velocity, so you can target the fix that moves your pillar KPIs.