Build MCP Tools in the MCP Server Console
ServiceNow Dev Program
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Aug 28, 2026
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video
Previous: https://youtu.be/P7maAhTEKcE Next: https://youtu.be/xlwypY2B5AM Full written series: https://devlink.sn/mcp-server-console-series Now the REST API becomes something Claude can actually discover and use. I build two MCP tools in the MCP Server Console: one for reading incidents, one for updating them. 📘 Step-by-step directions and scripts to copy and paste: https://devlink.sn/mcp-server-console-series ## In this video - Finding the MCP Server Console under Admin Center - Creating the Get Incident tool from an existing REST endpoint - How path parameters show up automatically as tool inputs - Why the label and description get written for the model, not for a person - Creating the Update Incident tool and inheriting inputs from the OpenAPI schema ## Timestamps 00:00 - Turning a REST API into MCP tools 00:11 - The MCP Server Console 00:25 - Creating the Get Incident tool 00:49 - Path parameters as tool inputs 01:02 - Labels and descriptions the model reads 01:13 - Creating the Update Incident tool 01:31 - Schema-driven inputs 01:49 - What's next #ServiceNow #MCP #AI #Claude #AITools
https://www.youtube.com/watch?v=zX1GgStwGpA