A model like Claude is great at reasoning but not particularly skilled at doing things on its own. MCP is how it gets to actually do things. I break the whole concept down using just three words: client, server, and tool. 📘 Step-by-step guide and copy-paste scripts: https://www.servicenow.com/community/developer-advocate-blog/building-an-mcp-server-on-servicenow-and-connecting-claude-to-it/ba-p/3588171 ## In this video - What Model Context Protocol actually is, minus the ServiceNow jargon - The three pieces: the AI client, the MCP server, and the tools it exposes - How a tool call flows from a chat message to real work in the software - Where this sits next to Now Assist skills, and why I'm parking that question for later ## Timestamps 00:00 - What is an MCP server? 00:15 - The problem MCP solves 00:37 - The client 00:48 - The server 01:03 - MCP tools 01:16 - How a tool call actually flows 01:36 - What about Now Assist skills? 01:53 - The three words to hang on to #ServiceNow #MCP #AI #Claude #ModelContextProtocol