The L1 IT Service Desk AI Specialist is an autonomous worker that investigates and resolves assigned incidents using knowledge articles and historical data. Learn about its benefits, how to implement and manage one, and see a demo of one resolving an incident. Chapters: 00:18 Benefits of the L1 IT Service Desk AI Specialist 01:14 Implement and manage an AI Specialist 02:48 Demo of the L1 IT Service Desk AI Specialist #servicenow #servicenowdemo #L1servicedeskaispecialist Role required: sn_aia.admin to configure, activate, and monitor AI Specialists. sn_sow_itsm_common.sn_service_desk_manager to onboard an AI specialist to the team in Service Operations Workspace This video was recorded in the Australia release. For more information, see: ServiceNow product documentation: Exact title: URL ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com