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Now assist for ITSM: Standard change template recommender

ServiceNow Community · Aug 21, 2026 · video

Never start a change from scratch. Now Assist for ITSM suggests the right standard change template based on what you're actually doing - so approvals move faster and your team stays in flow. We're solving a problem you didn't know you could skip: guessing which standard change template to use.

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https://www.youtube.com/watch?v=-DNN2UHIenQ