How do you move from reactive ticket-taking to a proactive, data-driven IT organization? In this implementation masterclass, a digital transformation leader from the Center for Naval Analyses (CNA) walks through how CNA deployed the ServiceNow platform as a unified digital backbone across IT service management, IT operations management, and strategic portfolio management. Join this session to learn how CNA structured requirements gathering, aligned business and IT stakeholders, and connected IT investment decisions to real-time service health so every project could be prioritized by quantifiable operational risk. Gain a practical playbook for standing up ServiceNow in a mission-driven environment and lessons learned in building a resilient, scalable foundation for future cross-enterprise expansion.