Now Assist started in 2023 as a fairly ordinary generative AI assistant — summarizing tickets, drafting responses. By 2026 it has become something closer to a coworker: an agentic system that can analyze a new risk issue, summarize it, propose a remediation plan, and open the corresponding tasks without anyone lifting a finger. What Changed in the Last Year ServiceNow's December 2025 release added a Risk Identification Agent and an Issue Submission Agent directly inside IRM, and by mid-2026...