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AI voice agent analytics: Turn every call into intelligence you can act on

New article articles in ServiceNow Community · Aug 10, 2026 · article

Voice analytics turns every call into a signal you can act on - measuring whether calls resolved, how fast the voice agent responded, how callers felt, and what it costs

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https://www.servicenow.com/community/servicenow-otto-articles/ai-voice-agent-analytics-turn-every-call-into-intelligence-you/ta-p/3585567