Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation. Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations. In the episode, Wessel talks about: 0:00 His journey from service desk agent to Employee Workflows specialist 2:40 Joining KLM to help lead its Employee Workflows transformation 4:18 Earning two MVP awards through community leadership and content creation 7:14 Giving back to the ServiceNow community through knowledge sharing 8:17 How Hands-on learning and scripting skills accelerated career growth 9:37 Navigating complex global HR transformations across countries and cultures 11:40 How AI accelerates ServiceNow adoption and empowers teams 13:55 Excited about AI making ServiceNow more human-centered and efficient To find out more about all the great work happening at KLM, check out the website www.klm.nl #servicenow #employeeworkflows __________________________________________ Subscribe to the Alldus podcast: Spotify https://spoti.fi/3V8gMwV Apple Podcasts https://apple.co/2QIr3hL Amazon Music: https://amzn.to/3EnhyPK www.alldus.com/podcasts