Join Christina Park and Ashley Snyder to learn how to govern and configure model providers for AI Agents and Now Assist skills. This session explores capabilities designed to answer that question: Model Provider governance in AI Control Tower, for centrally configuring and governing the AI models powering your ServiceNow instances, and Now Assist Center for configuring which models and versions your AI agents and skills can use. We'll cover practical governance workflows across Now Assist Admin and AI Control Tower, including live configuration demos.

Session time: Tuesday, August 4th at 1pm-1:30pm EST

You'll learn:

• ServiceNow’s model provider strategy and which proividers we offer

• The benefits of using our model providers when it comes to implementation and management

• How to create model provider policies in AI Control Tower for model provider governance

• How to configure model providers at an instance level, or per skill level in Now Assist Center

 

Resources

• Community article: Third-party model providers are becoming the default for Now Assist skills and agents

• Community article: Multilingual support for ServiceNow Generative AI products

• Community article/Support KBs: Responsible AI, Data Handling, and Security

• Community article: ServiceNow AI Model Provider FAQ

• AI Academies