A faster, more connected Impact experience
Get the Impact App on the ServiceNow Store → |

What's new

Here's what you're getting

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💬 Message Your Impact Squad from the Impact App

Your Impact Squad has always been a message away. Now you can reach them directly from the Impact App. Ask questions and get expert guidance through conversations so your whole team stays connected — and nothing gets lost.

🚀 Run Accelerators On Your Own

Platform Owners can now launch on-demand accelerators whenever they want, right in Impact, with guided tasks and support at every step. No more waiting for squad availability to launch accelerators.

⚡ Fix Scan Issues That Actually Matter — Faster

Scan findings now appear inline at the point of save, grouped by severity — so you see what matters first. Clearer labels and bigger text make it obvious what to fix, and you can handle exceptions without leaving the page.

📚 7 New Accelerators

There are 7 new accelerators covering AI Data Explorer, AI governance and lifecycle, Now Assist optimization for Virtual Agent, Vault, Enterprise Architecture, Software Asset Management, and ITSM Foundation.

🔧 Get Hands-On Expertise

We're introducing a new Platform Optimization offering which gives you access to hands-on expertise at critical moments.

This is included in the Impact Total package or available to purchase as an add-on.

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These features are exclusive to the Impact App. Haven't set it up yet? Our getting-started post has a short video that walks you through it.
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Go deeper

Where to learn more

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| Get the Impact App on the ServiceNow Store → |