Ondaro's Chief AI Officer Ben Durham-Kilcullen breaks down the ServiceNow announcements that matter most for enterprise AI strategy. In this video, Ben covers how organizations are struggling with AI sprawl — too many tools, too little visibility — and why governance is the missing layer most companies haven't built yet. He digs into ServiceNow's Armis acquisition and why it's a deliberate move toward securing AI at the enterprise level, how AI Control Tower and Employee Works work together to give CIOs, CSOs, and compliance officers real clarity on their AI footprint, and why the citizen developer vision — configuring agents in natural language, even by voice — might finally be within reach. If you're responsible for AI strategy on ServiceNow, this one's worth your time. 🔗 Learn more: ondarowave.com #ServiceNow #AIGovernance #Knowledge26 #AgenticAI #ITSM #Ondaro #servicenowpartner #serivcenowcommunity