Bay Area SNUG Members,

We have 1 opening on the agenda for a customer presenation, and are looking for customers who are willing to share with the community. If you're interested in showcasing tips/tricks, projects, or your knowledge about the ServiceNow platform, please reach out to me to be considered: [email protected]

More info below for the SNUG - register if you'd like to attend. 

Event Details:

Date : Wednesday, June 10th, 2026

Time : Optional workshop at 10:00am | SNUG 12:00pm – 4:00pm

Location : ServiceNow Santa Clara HQ - 2225 Lawson Ln Santa Clara, CA 95054

AGENDA:

• 10:00 AM – 12:00 PM  |   OPTIONAL PRE-SNUG WORKSHOP: How to Use Process Mining to Identify Process Improvement Opportunities_  – Damian Pascale, Senior Principal Product Manager, Process Mining_
• 12:00 PM – 12:30 PM  |   Lunch & Check-In
• 12:30 PM – 12:45 PM  |   Welcome & New SNUG Leader Intro_  –  Paul Porter and Maria Pettit, Kaiser Permanente_
• 12:45 PM – 1:30 PM  |   ServiceNow Release Update: Australia
• 1:30 PM – 2:00 PM  |  ** Customer Presentation: Juniper’s Journey with ITSM Now Assist AI Agents and Zero Touch Service Desk** 
• 2:00 PM – 2:10 PM  |   Break
• 2:10 PM – 2:30 PM  |   Sponsor Session_  –  RapDev_
• 2:30 PM – 3:00 PM  |   Customer Presentation
• 3:00 PM – 4:00 PM  |   Happy Hour & Birds of a Feather_  –  Topics: Agentic AI, AI Control Tower, Process Mining_

REGISTER NOW