How does end-to-end invoice processing actually look like in ServiceNow? In this episode, Senior Developer Advocate Sujan Dutta is joined by ServiceNow CTA and MVP Shamma Negi to break down the full accounts payable invoice lifecycle — and demo every step live on the platform. You'll see how invoices get ingested through the Supplier Collaboration Portal (and other channels like email, chat, and third-party integrations), how the out-of-the-box playbook drives validation, duplicate checking, PO line matching, compliance review, exception handling, approvals, and finally payment to an ERP system. Here's what we covered: 1) Invoice Ingestion: How vendors submit invoices via the Supplier Collaboration Portal, email, chat, or third-party ERP integrations 2) Agent Workspace Walkthrough: How procurement agents pick up and process invoices using the S2P workspace 3) Playbook-Driven Validation: The out-of-the-box playbook stages — classify document, capture header details, add invoice lines, check duplicates, map invoice lines to PO lines, review compliance, and handle exceptions 4) Exception Handling in Action: Live walkthrough of resolving missing tax information, quantity variances, and line unit price mismatches Invoice Lifecycle States: How invoices move from Draft → Exception Found → Accepted → Approved → Paid 5) Approval Workflows: How approval plans route to the right people before payment 6) ERP Integration: Sending approved invoices to other ERPs via Integration Hub 7) AI in AP: How Now Assist summarizes tickets and auto-generates vendor emails to cut down manual agent effort Whether you're exploring ServiceNow's Source-to-Pay module for the first time or looking for a detailed walkthrough to share with your AP team, this one's worth your time. 0:00 - Introductions 0:24 - Accounts Payable Invoice processing Lifecycle Overview 1:31 - Demo: Invoice Ingestion via Supplier Collaboration Portal 4:24 - Agent Workspace Walkthrough 5:41 - Playbook Stage 1: Validate Invoice & Capture Details 6:40 - Playbook Stage 2: Review Header Details & Add Invoice Lines 8:55 - Playbook Stage 3: Duplicate Check 9:52 - Playbook Stage 4: Map Invoice Lines & Compliance Review 10:14 - Exception Handling Deep Dive 12:51 - Invoice Lifecycle States Explained 13:19 - Full Playbook Walkthrough (All 6 Stages) 15:40 - ERP Integration & Payment 16:13 - AI in AP: Summarization & Email Generation 17:37 - Wrap-Up