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What are releases in ServiceNow? Xanadu's release at a glance Article & Blog Posts Videos & Podcasts Troubleshooting

My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.

For this reason, I have decided to handle such topics in individual community articles like this one instead.

What are releases in ServiceNow?

Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.

Xanadu's release at a glance

ServiceNow's Xanadu Release, announced on September 10, 2024, represents a significant advancement in AI-driven enterprise solutions. This comprehensive update introduces hundreds of new AI capabilities designed to enhance customer agility, boost productivity, and improve employee experiences across various business functions. The release expands the Now Assist generative AI portfolio to critical areas such as Security Operations and Sourcing & Procurement Operations, while also making the integration with Microsoft Copilot for Microsoft 365 generally available. Xanadu introduces the Now Assist Skill Kit for custom GenAI skills development, along with features like data visualization generation, chat and email reply generation, and change summarization. The release also includes a new integrated development environment (IDE) solution to foster collaboration among developer teams, updates to AIOps, and Service Reliability Management to streamline IT processes. Additionally, Xanadu optimizes the AI-ready ServiceNow platform for speed and scale, introducing RaptorDB, a high-performance database designed to deliver improvements in data processing and enable better execution of mission-critical workflows across industries.

Press Release

Upgrade Kit

We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:

• A ready-to-use presentation that will give you and your team an overview of the latest innovations
• A playlist of links and demos to help you get up to speed fast
• A complete list of resources to ensure a seamless upgrade experience

Release Notes

Entry point to the official release notes documentation

• New features and products
• Removed features and products
• Deprecation information
• Changes to features and products

What's new in the Xanadu Release for

Developers Enterprise Architecture (formerly APM) CMDB & CSDM Hardware Asset Management Software Asset Management Enterprise Asset Management Cloud Cost Management ITOM Visibility ITOM Health AIOps Customer Service Management Field Service Management	Strategic Portfolio Management HR Service Delivery Collaborative Work Management Workplace Service Delivery Legal Service Delivery Risk & ESG Products Operational Technology Management Sale Order Management Source-to-Pay Operations Health & Safety Manufacturing Public Sector Retail Operations Technology Telecommunications

Articles & Blog Posts

tbd.

Videos & Podcasts

2024-08-24 by ServiceNow Dev Program

TechNow Ep 98 | Explore Xanadu

Announcing Xanadu, our latest platform release. Because a smooth, error-free release installation demands a rigorous schedule of pre- planning, we invite you to join our August webinar: TechNow: Explore Xanadu. You'll get a look at new modules, apps, and updates. Plus, our Developer Advocates will walk through:

• Expanded, cutting-edge Generative AI and NowAssist capabilities including App Generation and Analytics Generation
• New developer tools and interfaces within the ServiceNow platform
• Deep dive into the new ServiceNow Studio

2024-09-09 by ServiceNow Dev Program

Getting Started on Creator Studio | Xanadu Edition

In this video, Lauren McManamon introduces ServiceNow's new Creator Studio, highlighting how it simplifies app development for no-code users while also benefiting pro-coders. Viewers can expect a detailed overview of the Creator Studio's features, showcasing how it empowers business users to create service request applications without needing any coding skills.

Troubleshooting

Known Error Portal