While working with the List Collector on Catalog Item, I came across a strange behaviour of the list collector as it it is working as expected in portal but when I tried it from backend it is not showing me the values as expected.

Problem Statement : I have two fields, 1) Select Group 2) Select Group Members . Whenever any user selects Group from first field then show the group members for that particular Group on 2nd field and that field must be the list collector to select multiple group members.

Implementation : Created two variables as below :-

Fig. Variables

Reference Qualifier on "Select Group Member" variable :-

Fig. Reference Qualifier

Testing :

From Portal :- Working as expected.

Fig. List Collector From Portal

From UI16/Backend:

Not getting the Group Members as expected.

Fig.List Collector from UI16

Solution:-

Go to the List Collector variable and add variable attributes for that variable as below :-

Fig. Variable Attribute for List Collector

ref_qual_elements=<name of dependent reference variable, for example,select_group  as in the above-mentioned scenario>

Testing :-

From UI 16:- Values are populating as expected.

Fig.List Collector from UI16

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Thanks & Regards,

Gunjan Kiratkar

ServiceNow Developer

ServiceNow Community Rising Star 2022